Your Privacy Matters

Privacy Policy

Last Updated: January 2026

At Scent Supply, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase.

We're committed to transparency and giving you control over your data. If you have any questions, please contact us at [email protected].

1. Scope of This Policy

This Privacy Policy applies to all personal information collected by Scent Supply through our website (scentsupply.com) and any related services, sales, marketing, or events.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide:

Account & Order Information: Name, email address, phone number, billing address, and shipping address
Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
Communication Data: Messages you send us through contact forms, emails, or customer support inquiries
Marketing Preferences: Newsletter subscriptions and communication preferences

Information Collected Automatically:

Device & Browser Data: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring/exit pages
Location Data: General geographic location based on IP address
Cookies & Tracking Technologies: See Section 5 for details

Information from Third Parties:

Analytics Providers: Google Analytics and similar services provide aggregated website usage data
Advertising Partners: Information from social media platforms and ad networks for targeted advertising
Payment Processors: Transaction confirmation and fraud prevention data

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment: To process your orders, arrange shipping, send order confirmations, and provide customer support
Account Management: To create and manage your account, track order history, and personalize your experience
Customer Support: To respond to your questions, resolve issues, and provide assistance
Marketing & Communications: To send promotional emails, newsletters, and product recommendations (you can opt out anytime)
Website Improvement: To analyze website usage, optimize performance, and enhance user experience
Fraud Prevention & Security: To detect and prevent fraudulent transactions, protect against security threats, and ensure compliance with legal obligations
Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business:

Service Providers We Work With:

Payment Processors: Secure payment gateways (Stripe, PayPal, etc.) to process transactions
Shipping Partners: USPS, UPS, and other carriers to deliver your orders
Email Service Providers: To send order confirmations, shipping notifications, and marketing emails
Analytics Providers: Google Analytics and similar tools to understand website usage
Advertising Partners: Facebook, Google Ads, and other platforms for targeted advertising
Customer Support Tools: Help desk software to manage support tickets and communications

Legal & Compliance Sharing:

We may disclose your information when required by law or to:

Comply with legal obligations, court orders, or subpoenas
Protect our rights, property, or safety, and that of our users
Detect, prevent, or address fraud or security issues
Enforce our Terms and Conditions

Important: All third-party service providers are contractually required to protect your information and may only use it for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content.

Types of Cookies We Use:

Essential Cookies:

Required for website functionality (shopping cart, checkout, login sessions)

Analytics Cookies:

Help us understand how visitors use our site (Google Analytics, etc.)

Marketing Cookies:

Track your browsing to show relevant ads on other websites

Preference Cookies:

Remember your settings and preferences for a better experience

Managing Cookies: You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order Data: Retained for at least 7 years for tax and accounting purposes
Account Information: Kept active until you request deletion or close your account
Marketing Data: Retained until you unsubscribe or request deletion
Website Analytics: Typically retained for 26 months (Google Analytics standard)

When your data is no longer needed, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Your Rights Include:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request corrections to inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information (subject to legal exceptions)
Right to Opt-Out: Opt out of marketing communications, data sharing for targeted advertising, or the sale of personal information
Right to Data Portability: Request a copy of your data in a portable format
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

How to Exercise Your Rights:

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"
• Include: Your name, email address, and specific request

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Marketing Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us.

8. Children's Privacy

Scent Supply does not knowingly collect personal information from children under the age of 13. Our website and services are not directed to children under 13.

If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us at [email protected].

9. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology
Secure Payment Processing: Credit card information is processed through PCI-DSS compliant payment gateways and never stored on our servers
Access Controls: Limited access to personal information on a need-to-know basis
Regular Security Audits: Ongoing monitoring and testing of our systems

Important: While we use reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications (such as social media platforms, payment processors, or advertising networks).

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

This Privacy Policy applies only to information collected by Scent Supply through our website.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You can request details about the personal information we've collected, used, disclosed, or sold in the past 12 months
Right to Delete: You can request deletion of your personal information (subject to certain exceptions)
Right to Opt-Out: You can opt out of the "sale" or "sharing" of your personal information for targeted advertising
Right to Correct: You can request correction of inaccurate personal information
Right to Limit Use: You can limit the use of sensitive personal information (if applicable)

We do not sell personal information for monetary compensation.

To exercise your California privacy rights, email us at [email protected] with "California Privacy Request" in the subject line.

12. International Users

Scent Supply is based in the United States and operates primarily for U.S. customers. Our website and services are intended for users located in the United States.

If you access our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from your jurisdiction.

By using our website, you consent to the transfer of your information to the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice (such as an email notification or prominent notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Scent Supply Privacy Team

Privacy Inquiries: [email protected]

General Support: [email protected]

Response Time: Within 30 days for privacy requests

For fastest service, please include "Privacy Request" in your email subject line and provide your name, email address, and a detailed description of your request.

Your Privacy Is Our Priority

We're committed to protecting your personal information and being transparent about our data practices. If you have any questions or concerns, we're here to help.

Contact Privacy Team General Support

Terms & Conditions

FAQ

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Quick Privacy Summary:

• We collect information to process orders, improve our service, and communicate with you
• We do not sell your personal information for monetary gain
• You have the right to access, correct, or delete your information
• We use industry-standard security measures to protect your data
• You can opt out of marketing communications anytime

By using Scent Supply, you acknowledge that you have read and understood this Privacy Policy.